Oxagon - The Port of Neom

The Challenge

The client, Port of NEOM, tasked Tyde Digital with leading the successful implementation of two new Terminal Operating Systems (TOS) – one for its General Cargo Terminal, and another for its Container Terminal.

Our Approach

Before anything else, the company laid out the scope of work in full, building a tangible set of deliverables in the form of a Project Charter that it would take accountability for.

From here, it then led orientation and alignment sessions between the Port of NEOM and the terminal operating system software providers. Tyde’s “driven by data” core value ensures comprehension first before action and that critical steps are not skipped just because everything seems urgent.

With goals aligned, and timelines, roles and deliverables clarified, Tyde Digital moved onto execution., in which several key deliverables were achieved. First, it helped to translate and operationalise tariff lists static PDF format into dynamic process flows across all cargo types. This ensured every billing event was explicitly defined and created within the TOS, eliminating blind spots.

Through detailed AS-IS mapping, the company also documented current operational workflows, highlighting manual and digital data capture methods, inefficiencies and opportunities, current and integration gaps and existing software limitations. This mapping was overlaid with revenue billing events from the tariff list, creating a blueprint to guide future technology decisions with an eye on value generation.

Findings from the operational mapping were then used to inform gap analysis between the TOS and actual business needs. HereIf applicable, Tyde Digital advised on any required system customisations and process adjustments. End-to-end testing was then executed to validate the TOS, checking that its implementation would be aligned practically enhancewith port operations.

In parallel, the firm also delivered a full-scale management reporting solution for the Port, with emphasis on financial analysis and KPI trends, granular P&L details, operational performance measures and long-term forecasting. The result was the provision of real-time custom Power BI dashboards, with Microsoft Power BI being the most effective tool utilized.